Support

At Copper Pot, we are committed to providing exceptional customer support and ensuring that your experience with our products meets your expectations. This Support Policy outlines the support services we offer and the procedures to follow for any inquiries or issues.

1- Customer Support Channels

We offer multiple channels for you to reach our customer support team:

• Email Support: You can contact us via email. We aim to respond to all email inquiries within 24-48 hours.
• Phone Support: For immediate assistance, please call us. Our support team is available Monday through Friday.
• Live Chat: Visit our website to access our live chat feature during business hours for quick support.

2- Response Times

• We strive to respond to all customer inquiries as quickly as possible. You can expect an initial response within 24-48 hours for emails and a quicker response through our live chat or phone support during business hours.
• Complex issues may require more time to investigate, and we appreciate your patience while we work to resolve them.

3- Product Support

• If you have questions or concerns regarding the use, care, or maintenance of our products, our support team is here to assist you.
• Please provide your order number, product name, and a detailed description of your issue to help us assist you more efficiently.

4- Returns and Exchanges

• If you are not satisfied with your purchase, please refer to our Return and Exchange Policy on our website for detailed instructions on how to initiate a return or exchange.
• For any questions about the return process or eligibility, feel free to reach out to our support team.

5- Technical Support

• For technical issues related to product usage, please consult the user manual provided with your product.
• If you still require assistance, contact our support team with details of the issue, including any error messages or symptoms you are experiencing.

6- Feedback and Complaints

• We value your feedback and encourage you to share your thoughts with us. If you have a complaint or concern, please get in touch with us directly so we can address it promptly.
• We aim to resolve all complaints to the best of our ability, ensuring your satisfaction with our service.

7- Updates and Notifications

• We may periodically update our customers via email regarding important information, such as product recalls, changes to our support policy, or upcoming promotions. Please ensure that your contact information is up to date.

8- Changes to Support Policy

• Copper Pot reserves the right to modify this Support Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our products and services constitutes your acceptance of those changes.

9- Contact Us

For any questions regarding this Support Policy or to request assistance, please reach out to us.